The Heart of Change: Real-Life Stories of How People Change Their Organizations

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It acknowledged the cynicism, pain, and fear they faced in implementing large-scale change-but also armed them with an eight-step plan of action for leaping boldly forward in a turbulent world.

Now, Kotter and coauthor Dan S.

They introduce a new dynamic-"see-feel-change"-that fuels action by showing people potent reasons for change that spark their emotions. While most companies believe change happens by making people think differently, Kotter and coauthor Dan S. The authors reveal how this appeal to the heart of how change actually happens.

Through compelling, real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation: How do you go beyond simply getting your message across to truly changing people's behavior?

Based on interviews within over 100 organizations in the midst of large-scale change, The Heart of Change delivers the simple yet provocative answer to this question, forever altering the way organizations and individuals approach change.

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